Delete your one2family account and data
This page explains how to request deletion of your one2family account and associated data, and how to delete individual data in the app without closing your account.
Request full account deletion
- Open the one2family app on your device.
- Go to Settings → Privacy Center (or Profile → Privacy & Data → Account deletion request).
- Tap Delete My Account and confirm your request.
You may also email one2ai.ideations@gmail.com from your registered email address with the subject Account deletion request and the email or phone number linked to your account.
What is deleted
- Your one2family account and profile information
- Cloud and backend data linked to your account (processed after your request is verified)
- Family sharing links and permissions tied to your account
- AI usage records and preferences stored on our servers for your account
What may be kept
- Billing and subscription records required for tax, fraud prevention, and legal compliance (typically retained up to 7 years)
- Limited security and audit logs needed to protect the service (retained only as long as necessary)
- Data stored locally on your device until you uninstall the app or clear app storage
Retention period
Account deletion requests are processed within 90 days. You will receive confirmation when processing is complete. Until then, your request remains in a pending state.
Delete some data without deleting your account
You can remove individual data inside the app without closing your one2family account:
- Delete health records, documents, appointments, and vault items
- Remove family members you manage (where permitted by your role)
- Revoke sharing consent and emergency access grants
- Export your data from Privacy Center → Download My Data
Contact
For privacy or deletion questions, contact privacy@familyos.app or one2ai.ideations@gmail.com.